FAQ

Ordering

How do I order my DOGUE portrait? Choose one of our 21 originally created and curated outfits, pick your DOGUE text colour from 54 shades, select digital download or printed poster and your size, then upload 2–6 photos of your dog and add to cart.

What photos should I upload? Please upload between 2 and 6 clear photos of your dog. Well-lit photos where your dog's face and features are easy to see give the best result.

Digital downloads

How do I receive my digital portrait? Every portrait is made to order. Within 48 hours we email you a Google Drive link to download your finished artwork.

Does the size affect the price of a digital download? No, all digital download sizes are the same price.

Printed posters

What sizes are available? A4, A3, A2, A1, A0, 13 × 18 cm, 20 × 25 cm, 27 × 35 cm, 30 × 40 cm, 40 × 50 cm, 45 × 60 cm, 50 × 70 cm, 60 × 90 cm and 70 × 100 cm.

What paper do you use? Premium 200gsm paper with a smooth matte finish for exceptional detail and colour accuracy. Each print is made on archival-grade paper for longevity and a timeless presentation.

Do prints come framed? No, frames are not included.

Shipping

How much is shipping? Shipping is free worldwide.

How long does delivery take? Delivery takes 5–7 business days once your print has been dispatched. Digital downloads are emailed, so there's no shipping.

Returns & Refunds

As our personalised posters are created specifically for you and printed to order, we are unable to accept returns, exchanges or cancellations for change of mind once your order has entered production. Before production, we are more than happy to cancel your order.

Please check all images and personalisation details carefully before submitting your order. We cannot offer a refund or replacement where an error was included in the information supplied by you and your poster has been produced correctly according to your order.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, not as described, or we have made an error when producing your personalised poster, please contact us as soon as possible with your order number and photographs showing the issue.

Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights.

Still have a question? Get in touch through our Contact page and we'll get back to you or directly through our email which is tonescollectiveshop@gmail.com.